Need to understand what caused the problem to develop a viable solution
Using Step 1 – we have probably identified either the visible problem or the symptom
We need to dig deeper to figure out what the root cause is
Our solution should address the root cause directly
Root cause analysis allows you to understand what caused the problem and develop a viable solution
In step one (Identify the problem), we likely have seen either the symptom, or the visible problem
We need to investigate further to get down to the causes and the root cause
Our solution should directly address the root cause
This diagram is just an example – you may have 1st, 2nd, 3rd level causes
The key is to keep digging until you figure out what is really causing the problem