ONLY COPY THOSE INDIVIDUALS WHO NEED TO BE INFORMED
- Cc’ing everyone causes unnecessary work for a number of people
ESTABLISH A RESPONSE TIME
- Rule of thumb is to respond within one business day
ONLY RESPOND WHEN NECESSARY AND WHEN YOU ARE CONVEYING INFORMATION
- Make sure your email has a purpose and conveys information
the recipient needs – if it doesn’t, you probably don’t need to send
the email
1 – each person CC’d needs to read and file the email, even if its not relevant to them
2 – As we mentioned, if you are checking your email a few times a day, people needing a quick response for you will not be waiting for days, delaying their work. Generally within 1 business day is acceptable.
3 – Again, only answer when its really required. If there isn’t a real purpose, then you are wasting your time in drafting and the recipient’s time in reading