Understanding the basics of communication and how to use them:
- Characteristics of communication
- Communication tactics
◦Verbal
◦Written
- Day-to-day communications
- Having difficult conversations
- Receiving feedback
For the rest of the day, we will move away from technical material to focus on a very important soft skill – communication.
We’ll discuss the basics of communication and how to effectively communicate in your day-to-day work.
Today will be very interactive – we’ll be doing a lot of talking so be ready to participate.